Support

Need help with a trip?

Use the right inbox.

Before you email

  • Never send airline passwords or one-time codes
  • Do not include payment card numbers
  • Include airline and travel date
Fastest for intake

Add a booked trip

Forward the confirmation after creating your account.

Best for new trips.Customer help

Questions or updates

Email support@routerefund.com for status or account help.

Include account email, not passwords.Business

Partner questions

Reach partners@routerefund.com for business questions.

Trip help goes to support.
Early launch support

Response expectations

RouteRefund may follow up if trip details are missing. No automatic airline changes.

Read the FAQ