Trust & safety
Trip details are sensitive. We keep the line clear.
RouteRefund needs booking details, not account control.
Boundary
Helpful vs. private.
HelpfulAirline, confirmation code, passenger, route, date, amount paid.
PrivatePasswords, codes, cards, IDs, inbox access.
Unsure?Contact support before sending it.
Private dashboards
Customers see their own trips.
Restricted ops
Partner tools stay separate.
Hosted payments
No raw cards in forms.
Workflow
Monitor, review, then ask.
1. IntakeConfirm details.
2. MonitorWatch signals.
3. ReviewCheck rules.
4. AskNo surprise changes.
Feels off?
Contact supportStop and ask.
Normal RouteRefund flow never needs passwords, inbox access, codes, or card numbers.